Diple 开发者技术支持 / Diple Technical Support

使用 Diple 时遇到问题？你可以在下面查看常见问题、购买帮助和故障排查步骤，也可以联系我们获取进一步支持。

系统要求：iOS/iPadOS 17.0 或更高版本

常见问题

如何创建新文稿？

在“文稿”标签页中，轻点新建按钮即可创建一篇新的 Markdown 文稿。你也可以先创建文件夹，再在文件夹内创建文稿，方便按主题整理。

支持哪些 Markdown 语法？

Diple 支持标题、加粗、斜体、行内代码、代码块（支持多种编程语言的语法高亮）、引用、无序列表、有序列表、任务列表、链接、图片、删除线、分隔线和表格。你可以使用格式工具栏插入这些元素，也可以直接输入标准 Markdown 语法。

编辑器有哪些显示模式？

Diple 提供沉浸式（所见即所得）、实时预览、纯预览和源码四种显示模式，可以在文稿编辑界面中切换，满足不同的写作和校对习惯。

文稿会自动保存吗？

你可以在“设置”中选择自动保存或手动点击按钮保存。选择自动保存时，编辑内容会持续写入本地文件；选择手动保存时，需要点击保存按钮才会写入更改。

如何排序和快速定位文稿？

文稿与文件夹支持自定义顺序，也可以按名称、修改时间或创建时间排序。你可以将选中的项目移到顶部，并在“设置”>“文件操作”中选择移到顶部后取消选中还是保留选中。开启“修改置顶”后，编辑并保存的文稿会移到当前文件夹的文稿顶部，返回文稿库时会自动滚动到该文稿。

文稿列表还可以显示创建时间、修改时间或不显示时间，这一选项同样位于“文件操作”设置中。

免费版可以创建多少文件夹和文稿？

文稿的创建数量没有限制。免费版最多可以创建 2 个文件夹；升级到 Diple Pro 后，可以创建不限数量的文件夹和嵌套文件夹。

如何加密文件夹？

升级到 Diple Pro 后，在文件夹的操作菜单中选择“加密文件夹”，然后设置密码，或者在设备支持时启用 Face ID / Touch ID。App 进入后台后，加密文件夹会自动重新锁定。

忘记加密文件夹密码怎么办？

密码存储在你的设备本地，开发者无法远程查看或重置。如果同时启用了 Face ID 或 Touch ID，可以尝试使用生物识别解锁；否则在多数情况下我们无法帮助恢复加密文件夹中的内容。请谨慎设置密码，并避免使用容易忘记的组合。

删除的文稿或文件夹去了哪里？

文件夹删除后会移入废纸篓。文稿的处理方式取决于“设置”>“文件操作”>“删除文稿”：选择“加入废纸篓”时可以在到期前恢复；选择“直接删除”时会立即永久删除，无法从废纸篓恢复。

废纸篓中的项目通常保留约一个月后自动清除，你也可以提前恢复或手动清空。开启“废纸篓加密”后，如果其中包含来自加密文件夹的项目，浏览废纸篓前需要通过 Face ID 或 Touch ID 验证。

如何导出或分享文稿？

在文稿库中选中一篇或多篇文稿，选择导出可以保存到“文件”App，选择分享可以通过系统分享发送到其他 App 或设备。

如何恢复购买？

确认设备已登录购买 Diple Pro 时使用的同一 Apple 账户，然后：

打开 Diple。
前往“设置”。
打开会员页面。
轻点“恢复购买”。

恢复购买不会再次向你收费。

如何取消自动续订订阅？

请至少在当前订阅或免费试用期结束前 24 小时取消：

“设置”>“Apple 账户”>“订阅”>“Diple”

你可以在这里管理或取消订阅。取消后，会员权益通常会持续到当前订阅周期结束。账单和退款申请由 Apple 处理。

联系支持

如果以上信息没有解决你的问题，请发送邮件至：

MichaelSilvesterCN+Diple@gmail.com

为了帮助我们排查，请提供：

Diple 版本；
设备型号；
iOS 或 iPadOS 版本；
可以复现问题的操作步骤；
任何错误信息或截图。

请勿通过邮件发送密码或其他敏感信息。

Frequently Asked Questions

How do I create a new document?

Tap the new-document button on the “Documents” tab to create a new Markdown document. You can also create a folder first and then add documents inside it to keep things organized by topic.

Which Markdown syntax is supported?

Diple supports headings, bold, italic, inline code, code blocks with syntax highlighting for multiple programming languages, quotes, unordered lists, ordered lists, task lists, links, images, strikethrough, horizontal rules, and tables. You can insert these elements using the formatting toolbar or type standard Markdown syntax directly.

What display modes does the editor offer?

Diple offers four display modes — immersive (WYSIWYG), live preview, preview-only, and source — that you can switch between while editing to match different writing and proofreading habits.

Does Diple save documents automatically?

You can choose automatic saving or manual saving in “Settings.” With automatic saving, edits are continuously written to the local file. With manual saving, changes are written only when you tap the save button.

How can I sort and quickly find documents?

Documents and folders support a custom order, or you can sort them by name, modification time, or creation time. You can move selected items to the top and choose in “Settings” > “File Operations” whether those items remain selected afterward. When “Move Edited Documents to Top” is enabled, a document moves to the top of the current folder after you edit and save it, and the library scrolls to that document when you return.

The document list can show creation time, modification time, or no timestamp. This option is also available under “File Operations.”

How many folders and documents can I create on the free version?

There is no limit on the number of documents you can create. The free version supports up to 2 folders; upgrading to Diple Pro lets you create unlimited folders and nested folders.

How do I encrypt a folder?

After upgrading to Diple Pro, choose “Encrypt Folder” from the folder action menu, then set a password or enable Face ID / Touch ID if your device supports it. Encrypted folders automatically re-lock when the App enters the background.

What if I forget my encrypted-folder password?

Passwords are stored locally on your device, and the Developer cannot view or reset them remotely. If Face ID or Touch ID is also enabled, try unlocking with biometrics; otherwise, we generally cannot help recover the contents of an encrypted folder. Choose passwords carefully and avoid combinations you might forget.

Where do deleted documents and folders go?

Deleted folders are moved to Trash. What happens to documents depends on “Settings” > “File Operations” > “Delete Documents”: choose “Move to Trash” to make them recoverable until they expire, or choose “Delete Immediately” to remove them permanently without sending them to Trash.

Items in Trash are generally retained for approximately one month before being automatically removed. You can restore them earlier or empty Trash manually. When “Protect Trash” is enabled and Trash contains items from encrypted folders, Face ID or Touch ID authentication is required before you can browse it.

How do I export or share a document?

Select one or more documents in the document library, then choose Export to save them to the Files app, or choose Share to send them to another app or device through the system share sheet.

How do I restore my purchases?

Make sure your device is signed in with the same Apple Account used to purchase Diple Pro, then:

Open Diple.
Go to “Settings.”
Open the membership screen.
Tap “Restore Purchases.”

Restoring purchases will not charge you again.

How do I cancel an auto-renewing subscription?

Cancel at least 24 hours before the end of the current subscription or free-trial period:

“Settings” > “Apple Account” > “Subscriptions” > “Diple”

You can manage or cancel your subscription there. After cancellation, membership benefits generally remain available until the end of the current subscription period. Billing and refund requests are handled by Apple.

Contact Support

If the information above does not resolve your issue, contact us at: