Diple Technical Support / Diple 开发者技术支持

使用 Diple 时遇到问题？你可以在下面查看常见问题、购买帮助和故障排查步骤，也可以联系我们获取进一步支持。

系统要求：iOS/iPadOS 17.0 或更高版本

常见问题

如何创建新文稿？

在“文稿”标签页中，轻点新建按钮，可以选择创建 Markdown 或纯文本文稿。你也可以先创建文件夹，再在文件夹内创建文稿，方便按主题整理。

支持哪些 Markdown 语法？

Diple 支持标题、加粗、斜体、行内代码、代码块（支持多种编程语言的语法高亮）、引用、无序列表、有序列表、任务列表、链接、图片、删除线、分隔线和表格。你可以使用格式工具栏插入这些元素，也可以直接输入标准 Markdown 语法。

编辑器有哪些显示模式？

Diple 提供沉浸式（所见即所得）、实时预览、纯预览和源码四种显示模式，可以在文稿编辑界面中切换，满足不同的写作和校对习惯。

文稿会自动保存吗？

你可以在“设置”中选择自动保存或手动点击按钮保存。选择自动保存时，编辑内容会持续写入本地文件；选择手动保存时，需要点击保存按钮才会写入更改。

如何排序和快速定位文稿？

文稿与文件夹支持自定义顺序，也可以按名称、修改时间或创建时间排序。你可以将选中的项目移到顶部，并在“设置”>“文件操作”中选择移到顶部后取消选中还是保留选中。开启“修改置顶”后，编辑并保存的文稿会移到当前文件夹的文稿顶部，返回文稿库时会自动滚动到该文稿。

文稿列表还可以显示创建时间、修改时间或不显示时间，这一选项同样位于“文件操作”设置中。

如何使用文件夹整理文稿？

可以按主题创建文件夹和嵌套文件夹，文稿与普通文件夹的数量不受限制。长按项目可重命名或移动，也可以进入编辑模式批量整理。

如何链接到另一篇文稿？

在正文输入 [[文稿名]]，或在格式工具栏选择“链接到文稿”，再从候选文稿中选择目标。文稿链接支持跳转到标题位置和设置显示文字；“反向链接”可以查看哪些文稿引用了当前文稿，并定位到引用处。

如何创建和整理合集？

在“合集”标签页中新建合集，可以设置名称、简介、文稿类型、章节编号和封面。进入合集后，可以创建章节、调整文稿顺序，并通过目录和连续阅读浏览整册内容。阅读位置会保存在设备本地，方便下次继续。

把文稿添加到合集时，“加入”和“引用”有什么区别？

“加入”会把文稿归档到该合集的文件夹中；“引用”会让文稿保留在原文件夹，只在合集中建立关联。引用的仍是同一篇文稿，因此从文稿库或合集编辑时，另一处也会看到最新内容。

如何导出合集或隐藏合集文件夹？

可以把整册合集导出为一个文档，也可以在“设置”>“文件操作”中隐藏文稿页里的合集文件夹。隐藏后，合集中的文稿仍可从“合集”标签页查看和编辑。

如何加密文件夹？

在文件夹的操作菜单中选择“加密文件夹”，然后设置密码，或者在设备支持时启用 Face ID / Touch ID。App 进入后台后，加密文件夹会自动重新锁定。

忘记加密文件夹密码怎么办？

密码存储在你的设备本地，开发者无法远程查看或重置。如果同时启用了 Face ID 或 Touch ID，可以尝试使用生物识别解锁；否则在多数情况下我们无法帮助恢复加密文件夹中的内容。请谨慎设置密码，并避免使用容易忘记的组合。

删除的文稿或文件夹去了哪里？

文件夹删除后会移入废纸篓。文稿的处理方式取决于“设置”>“文件操作”>“删除文稿”：选择“加入废纸篓”时可以在到期前恢复；选择“直接删除”时会立即永久删除，无法从废纸篓恢复。

废纸篓中的项目通常保留约一个月后自动清除，你也可以提前恢复或手动清空。开启“废纸篓加密”后，如果其中包含来自加密文件夹的项目，浏览废纸篓前需要通过 Face ID 或 Touch ID 验证。

如何导出或分享文稿？

文稿可按原始类型导出为 Markdown 或 TXT，也可选择 Diple 文稿、Word、PDF、HTML 或图片。图片可按阅读样式导出并保存至相册；Diple 文稿将正文与引用的本地图片、视频打包，在另一台设备的 Diple 中打开即可导入。还支持批量导出、整文件夹导出和整册合集导出。

如何备份或迁移文稿库？

在“工具”中打开“数据备份”，可以生成备份、设置密码和密码提示，再导出保存。恢复时按恢复规则合并文稿、文件夹、合集与历史版本。

两台设备都在身边时，打开两边的“工具”>“数据迁移”，连接附近设备并选择全部或部分内容。文稿的本地图片、备注、历史版本和合集编排会一起迁移。无需连接同一个 Wi-Fi，完成前请保持两台设备上的 Diple 都在前台。

如何通过 Spotlight 或 Siri 访问文稿？

在“设置”>“数据安全”开启“在 Spotlight 中显示”后，可以通过系统搜索查找文稿标题、正文与合集名称；首次开启或修改内容后，需要等待系统索引更新。

Siri 和快捷指令可以新建、打开文稿、追加文字或打开合集。按名称访问需要开启“Siri 文稿访问”；受保护内容不会向 Spotlight 或 Siri 开放。详细功能介绍见本次更新文章。

如何恢复购买？

确认设备已登录购买 Diple Pro 时使用的同一 Apple 账户，然后：

打开 Diple。
前往“设置”。
打开会员页面。
轻点“恢复购买”。

恢复购买不会再次向你收费。

如何取消自动续订订阅？

请至少在当前订阅或免费试用期结束前 24 小时取消：

“设置”>“Apple 账户”>“订阅”>“Diple”

你可以在这里管理或取消订阅。取消后，会员权益通常会持续到当前订阅周期结束。账单和退款申请由 Apple 处理。

联系支持

如果以上信息没有解决你的问题，请发送邮件至：

MichaelSilvesterCN+Diple@gmail.com

为了帮助我们排查，请提供：

Diple 版本；
设备型号；
iOS 或 iPadOS 版本；
可以复现问题的操作步骤；
任何错误信息或截图。

请勿通过邮件发送密码或其他敏感信息。

Frequently Asked Questions

How do I create a new document?

Tap the new-document button on the “Documents” tab and choose a Markdown or plain-text document. You can also create a folder first and then add documents inside it to keep things organized by topic.

Which Markdown syntax is supported?

Diple supports headings, bold, italic, inline code, code blocks with syntax highlighting for multiple programming languages, quotes, unordered lists, ordered lists, task lists, links, images, strikethrough, horizontal rules, and tables. You can insert these elements using the formatting toolbar or type standard Markdown syntax directly.

What display modes does the editor offer?

Diple offers four display modes — immersive (WYSIWYG), live preview, preview-only, and source — that you can switch between while editing to match different writing and proofreading habits.

Does Diple save documents automatically?

You can choose automatic saving or manual saving in “Settings.” With automatic saving, edits are continuously written to the local file. With manual saving, changes are written only when you tap the save button.

How can I sort and quickly find documents?

Documents and folders support a custom order, or you can sort them by name, modification time, or creation time. You can move selected items to the top and choose in “Settings” > “File Operations” whether those items remain selected afterward. When “Move Edited Documents to Top” is enabled, a document moves to the top of the current folder after you edit and save it, and the library scrolls to that document when you return.

The document list can show creation time, modification time, or no timestamp. This option is also available under “File Operations.”

How do I organize documents with folders?

Create folders and nested folders by topic. Documents and ordinary folders have no quantity limit. Touch and hold an item to rename or move it, or enter editing mode to organize several items at once.

How do I link to another document?

Type [[Document Name]] in the body, or choose “Link to Document” from the formatting toolbar and select a matching document. Links can target a heading and use different display text. Backlinks show which documents refer to the current one and let you jump to the reference.

How do I create and organize a Collection?

Create a Collection from the “Collections” tab and choose its name, summary, document type, chapter numbering, and cover. Inside a Collection, you can create chapters, arrange documents, and read the whole work using its table of contents and continuous reading. Your reading position is saved locally so you can continue later.

What is the difference between “Add” and “Reference” in a Collection?

“Add” files the document inside that Collection’s folder. “Reference” keeps the document in its original folder and creates a link from the Collection. A referenced document remains the same document, so edits made from the library or the Collection appear in both places.

How do I export a Collection or hide Collection folders?

Export a whole Collection as one document, or hide Collection folders from the Documents tab through “Settings” > “File Operations.” When hidden, documents in a Collection remain available for viewing and editing from the “Collections” tab.

How do I encrypt a folder?

Choose “Encrypt Folder” from the folder action menu, then set a password or enable Face ID / Touch ID if your device supports it. Encrypted folders automatically re-lock when the App enters the background.

What if I forget my encrypted-folder password?

Passwords are stored locally on your device, and the Developer cannot view or reset them remotely. If Face ID or Touch ID is also enabled, try unlocking with biometrics; otherwise, we generally cannot help recover the contents of an encrypted folder. Choose passwords carefully and avoid combinations you might forget.

Where do deleted documents and folders go?

Deleted folders are moved to Trash. What happens to documents depends on “Settings” > “File Operations” > “Delete Documents”: choose “Move to Trash” to make them recoverable until they expire, or choose “Delete Immediately” to remove them permanently without sending them to Trash.

Items in Trash are generally retained for approximately one month before being automatically removed. You can restore them earlier or empty Trash manually. When “Protect Trash” is enabled and Trash contains items from encrypted folders, Face ID or Touch ID authentication is required before you can browse it.

How do I export or share a document?

Export in the document’s original format, Markdown or TXT, or choose a Diple Document, Word, PDF, HTML, or an image. Image export uses the reading layout and can save directly to Photos. A Diple Document packages the body with its referenced local images and videos, ready to open and import in Diple on another device. Batch export, whole-folder export, and whole-Collection export are also supported.

How do I back up or transfer my library?

Open Tools > Data Backup to generate a backup, add a password and hint, and export it for storage. Restoring merges documents, folders, Collections, and Version History according to the restore rules.

When both devices are nearby, open Tools > Data Migration on each, connect to the other device, and select all or part of the content. Local images, notes, Version History, and Collection organization transfer with the documents. No shared Wi-Fi network is needed. Keep Diple in the foreground on both devices until the transfer finishes.

How do I access documents through Spotlight or Siri?

Turn on “Show in Spotlight” under Settings > Data Security to search document titles, body text, and Collection names from system search. Allow time for indexing when first enabling it or after editing content.

Siri and Shortcuts can create or open documents, append text, or open Collections. Access by name requires “Siri Document Access.” Protected content stays unavailable to Spotlight and Siri. See the update article for more details.

How do I restore my purchases?

Make sure your device is signed in with the same Apple Account used to purchase Diple Pro, then:

Open Diple.
Go to “Settings.”
Open the membership screen.
Tap “Restore Purchases.”

Restoring purchases will not charge you again.

How do I cancel an auto-renewing subscription?

Cancel at least 24 hours before the end of the current subscription or free-trial period:

“Settings” > “Apple Account” > “Subscriptions” > “Diple”

You can manage or cancel your subscription there. After cancellation, membership benefits generally remain available until the end of the current subscription period. Billing and refund requests are handled by Apple.

Contact Support

If the information above does not resolve your issue, contact us at: